Veronica Michetti


Telco Telecom ITIL CCNA CCND Network/Security Project Engineer / Team Leader. Cisco, Juniper, Fortinet, Avaya Specialist


Networking Engineer with 5+ years experience: 2 in Telco Telecom Environments, 1.5 in Integrators / Software Development Offshore Consulting, and 2 in Call Centers Deployment. Experience en Support Level 1 & 2. ITIL Fundamentals Certified. Permanent resident of Mexico and interested in positions where Projects make at least 60% of accountabilities: +5578101468 –

Technical Skills in Project Management, Auditing, Infraestructure Planning, Switching & Routing CISCO / AVAYA, Firewalls Juniper, CISCO, Fortinet, Network security: PCI.

Soft Personal Skills: Creative, with initiative, Goal & Team oriented. Team, used to work under pressure. Excellent oral and written communication

  • Electronics & Computer Engineer, 2005, Yacambu University, Venezuela.
  • Data Networks & Telecom specialization, 2008, Universidad Centro Occidental Lisandro Alvarado, Venezuela.
  • Master Degree in Network Engineering, 2012, Universidad Centro Occidental Lisandro Alvarado, Venezuela. Unfinished.


Teleperformance Mexico: November 2016 – Actual

Networking Engineer

Follow up and monitoring Network & Telecommunications Projects for national and international clients of the company.

Purchasing, Supplier & Demand Process, Management, analysis and estimation of consumption.

Collaborate with the Pre-sales / Support / Project Managment Teams to launch new campaigns within time and budget.

Operation and Maintenance of a 2400 users Network.

Praxis Mexico: November 2014 – June 2016

Network Infrastructure Operations Manager: November 2015 – June 2016

Analysis, Planning and Administration of the technological infrastructure of the company (technical support, servers, networks and telecommunications).

Follow up and Monitoring of projects to ensure execution in time and form. Generation of executive reports with results of the area.

Manage Indicators, Direct the activities of the personnel in charge, and coordinate the service providers of the area.

In charge of 4 subordinates.

Network Infrastructure Specialist: November 2014 – October 2015

Execution preventive maintenance and corrective improvements on the network.

Keep Network documentation / inventory updated. Propose technical / administrative improvements for the area.

Documentation of the existing infrastructure to allowed reactive and corrective actions, leading to 25% incidents reduction

Digitel Corporation, Venezuela: January 2012 – June 2014

Maintenance & Operations Network Supervisor

Supervise and keep running the network platform on corporate headquarters, as well as client service centers and regional offices.

Execution of improvements, corrective and preventive maintenance to the Network

Follow-up Projects to ensure execution in time and form.

Administration of Support Contracts with Manufacturers. Manage integrators

Management Quality indicators Improvement in the processes of O & M systems in line with the business objectives. Plan and execute improvements in internal customer processes.

Staff in charge: 4 direct. 1 indirect

Bank Casa Propia, Venezuela: November 2009 – July 2011

Network Technology Analyst

Monitoring of the internal network, Administration and configuration of Firewall Juniper, Spam and Virus Firewall Barracuda, ​​Verification and configuration of Cisco and Huawei Routers.

BEL Corporatino, Venezuela: June 2008 – July 2009

Infraestructure & Technology Analyst

Responsible for Administering a network with Fortinet platform (25 companies) as well as Monitoring the FrameRelay Network (16 companies)

Fortinet Firewall Equipment Configuration for the start-up of new companies: Development of bandwidth management policies. Configure access to the corporate network with security levels.

Register and control software licenses. Contact with suppliers. Detection, monitoring and control of failures at the network level. Perform audit of the connections.

Information gathering for new data rooms and monitoring of IT projects. Documentation of all configurations and network failures of companies. Detect and resolve Software and Hardware failures.
Remote support.

Manpower Group, Venezuela: January 2006 – January 2008

Senior Internet Analyst

Posted by Justino Mora

Recruiter, Headhunter & International Job Search Specialist WhatsApp: +58(412)767-9222 / Skype: justinomora

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